Candidates for this exam should have at least one year of experience in the IT field. They typically provide phone support at the Tier 1 or Tier 2 level in a wide range of environments, including retail stores and the upper midsize organization or enterprise environment.

Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications.

When you pass Exam 70-620 TS: Windows Vista, Configuring, you complete the requirements for the Microsoft Certified Technology Specialist Certification: Windows Vista, Configuration

Exam Topics Include:
• Installing and Upgrading Windows Vista
• Configuring and Troubleshooting Post-Installation System Settings
• Configuring Windows Security Features
• Configuring Network Connectivity
• Configuring Applications Included with Windows Vista
• Maintaining and Optimizing Systems That Run Windows Vista
• Configuring and Troubleshooting Mobile Computing

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